Reimagining Product Demos: How CyberMind Works Solved Screen Sharing Without the Video Call

At CyberMind Works, we thrive on tackling unique challenges with innovative solutions. Skill-lync, a renowned player in the ed-tech space, approached us with a familiar problem: their sales engineers needed a better way to showcase products to busy potential customers. Traditional video calls often proved difficult to schedule and time-consuming for both parties.

The Obstacle:

Bridging the Gap Between Demos and Busy Schedules

The reality is, time is a valuable commodity. Sales engineers were finding it increasingly difficult to secure customers' time for live video product demonstrations. We needed to devise a way to offer engaging product showcases without the constraints of a scheduled call.

Our Solution:

A Website with a "Controlled Mode" Twist

Our team envisioned a website that goes beyond static product pages. Here's how we made it happen:

Personalized Product Landing Pages: We crafted individual web pages tailored to each customer's interests. These pages highlight the most relevant courses and products, ensuring a focused and engaging experience.

Seamless "Controlled Mode": With the click of a button, sales engineers can activate "Controlled Mode." This revolutionary feature allows them to take control of the customer's view of the website. Every scroll, click, and interaction is mirrored in real time, creating an interactive and immersive demo experience.

The Tech Powering the Experience: We harnessed the power of Y-js, a state-of-the-art data synchronization library. Y-js ensures that interactions are mirrored seamlessly and instantly, providing a lag-free experience that rivals traditional screen sharing.

Why This Is a Game-Changer

This isn't just a minor improvement; it's a paradigm shift in product demonstrations. Customers can now explore product features and benefits on their own time, without the pressure of a live call. Here's what it means for our clients:

For Customers: Gain access to personalized product demos at their convenience, eliminating scheduling conflicts and allowing for a self-paced exploration of offerings.

For Sales Engineers: Optimize their time by reaching more potential clients and showcasing products without the need for numerous video calls.

Expanding the Horizon: Beyond Product Demos

While this solution initially focused on revolutionizing product demos, its potential applications extend far beyond:

Empowering Customer Support: Guide users through troubleshooting steps or new features with real-time visual assistance.

Transforming Training: Deliver interactive lessons and workshops where instructors can walk participants through complex processes.

Enhancing Collaboration: Facilitate real-time co-browsing for team projects, enabling seamless collaboration and communication.

At CyberMind Works, we're excited about the future of this technology. We're constantly exploring new ways to harness its potential to improve user experiences, streamline workflows, and drive innovation in diverse industries. Stay tuned for more updates on our journey!